HELPLINE 24h/24
Telephone + 8 0 0 0 2 4 hours

___________________________________________________
Online technical support - available 24hours a day
By dialling the following number "+800024hours" ( "+80002446877") in service 24 hours a day, you will be able to speak with a specialized Gerit technician, who will provide you with the necessary assistance to establish the extent of the technical problem of your equipment and determine a timely solution of the damage. The emergency helpline is also available online: by filling in the following form you will supply us the necessary information to understand your requests and we will be able to contact you within a short time. By sending us this form by e-mail, before calling us, you will give us the opportunity to better understand your needs.

Company details

 ** required fields
Company name**
Contact**
Telephone**
E-mail

Equipment condition
Startup date:
Is it still running on startup? Yes No Don't know
Are you testing the equipment? Yes No Don't know
Is it under warranty? Yes No Don't know

Equipment location
Where is it located?** (i.e. in Rome)
The name of the system where the unit is located
Specify the kind of equipment

O.E.M. information
O.E.M. name
O.E.M. nationality
Contact
O.E.M. e-mail

Failure type
Already occurred Yes No
Mechanical failure of the engine Yes
Mechanical failure of the gearbox Yes
Electrical failure of the drive Yes

Problem Description

Customer's request

Equipment identification
Is there a bar code? Yes No
Indicate the barcode number (i.e. 33.9326PE.2K.21)
Is the equipment modular? Yes No
Please specify, if possible, the codes printed on the single modules of the equipment:

Equipment programing
Keypad programming Yes No
PC software programming Yes No